: 1 month support

User type:-

• Administrator
• Manager
• Register user

Register user task :-

•  User submits the ticket after register in Joomla.
•  Submit ticket mail send to administrator.  After assign mail sends to manager also.
• Email format change by the back-end setting.  
• Listings of all tickets and see the status of all tickets after login the user.
•  Search option on listing page.  User can close the ticket and rate on that ticket.   

Administrator Task :-

• Category adds by them. (Field : name , short description)
• Setting of email format of user and ticket manager. Ticket close after.
• Ticket statuses add by the back-end.
• Ticket priority status (High, Medium, Low) add bye the back-end.
• Back-end Admin see the all tickets which are submit by user. Filter search by category and user.
• Admin assign the ticket to manager.
• Admin has authority to close that ticket.
• Admin can create ticket manager from the back-end.

Ticket Manger task :-

• Ticket Manager login from the front-end and see that assign ticket by the administrator task list.
• Manager goes reply on that ticket. Reply mail sends to user mail. Email format change by the back-end setting

 

latest update in product :-
com_jeticket_joomla1.6&1.7.zip
JE Ticket (J-2.5) 21-09-12.zip
JE Ticket (J-1.5) 7-11-12.zip